Operations Management

Sort of the catch all for “other things” you’re doing, but this captures things like customer experience or operational streamlining – ie: “we’ve always done it this way” is what we fix. 

For example, your restaurant is dated or the service is not well branded. We take a very close look at the operations of a business – almost like a secret shopper – and find areas for improvement. This can include front of house and back of house operations, allowing for an organization to operate more efficiently and effectively.

Front of House Training

Back of House Training

User and In Person Experience Design (UX, PX)

Business Branding

Operations Training

Employee Onboarding & HR Manuals